Who we are. LoftCare Manchester handles the personal information you provide when you enquire about our services. For privacy questions or requests, email [email protected] or call 0161 524 8791.

What we use and why. We collect your name, phone number, postcode, enquiry details and any email address you choose to provide. We use these to respond, assess the services you need, arrange surveys and quotes, and manage agreed work and aftercare. We process information to take steps towards or perform a contract, to meet legal obligations, and for our legitimate interests in handling enquiries and running our service. Required form fields help us respond and check your location; email is optional.

Who can access it. Relevant team members and service providers supporting our work may access information needed for their role. We use HighLevel/LeadConnector to manage enquiries and communications. Its processing may involve countries outside the UK; see its data-processing terms and transfer safeguards. Contact us for more information about providers handling your details.

How long we keep it. Retention depends on whether an enquiry becomes a job, ongoing communication, aftercare or guarantee needs, and legal or accounting obligations. Contact us to ask about the retention of your record or request deletion where applicable.

Your choices and rights. Depending on the circumstances, you can request access, correction, deletion, restriction or transfer of your information, or object to processing. Where processing relies on consent, you can withdraw it. You can raise concerns with us or complain to the Information Commissioner’s Office.

Website services. This site includes maps, reviews and chat supplied by third parties. These services may process connection and usage information when loaded or used. Browser settings can help control cookies; provider privacy information is available from Google and HighLevel.